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Post by chogokinabdul on Nov 17, 2015 22:12:54 GMT -5
recently AE have been acting weird !! they never get back to me when I have questions
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Post by S_Gokin on Nov 18, 2015 10:51:38 GMT -5
same here man, i bought some thing with an A condition box but when i got it the box was very damaged i contact them but nothing , i drop it because the what inside the box was safe and undamaged if they can hear us we can speak with PayPal speakers that will get their attention for sure today i will spam them one last time then im using PayPal speaker
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Post by S_Gokin on Nov 18, 2015 15:05:45 GMT -5
man i really miss Ericka since she left AE their customers servers become really awful i really hate to use PayPal to clam some thing that can be done with a simple email, but i have not choice here
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Post by jaylive on Nov 18, 2015 15:45:04 GMT -5
i had one horrible experience with them, and afterwards one good one.
i still prefer ny, ami, and hlj over them.
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Post by locidm on Nov 18, 2015 16:29:19 GMT -5
Don't use AE for anything used. I once got a gunbuster that was listed as new but was used. A VF-1a that was missing vent covers, another VF-1a that had excess glue that prevented transformation, and finally a YF-19 that flat out had a piece broken out of the box. AE did provide partial refund for the gunbuster and full refund for the YF-19, and I was able to remedy the other two issues. Still, my track record has been 100% when it comes to finding issues with used toys from AE. If their customer service is now nonexistent then I wouldn't risk buying any used items there.
I still buy new things from AE though. They have the best prices sometimes.
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Post by chogokinabdul on Nov 18, 2015 16:44:39 GMT -5
man i really miss Ericka since she left AE their customers servers become really awful i really hate to use PayPal to clam some thing that can be done with a simple email, but i have not choice here I am having a horrible experience with them now ! I bought from them a brave gohkin grendizer , then I bought a chogokin hello kitty that was advertised that it was in Stock! I asked for shipping then ops , the chogokin hello kity is no longer available! I asked them to ship my grendizer, they asked for certain amount of money for shipping, now I am contacting them about since hello kitty is no longer there and I paid for it how about paying for shipping by the hello kitty money? So we can broke even! It should be logical right? Well , they just won't answer back and they sent me the PayPal invoice for shipping! I don't want to pay for themif I already paid for something I am not getting!
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Post by jaylive on Nov 18, 2015 17:13:24 GMT -5
their shipping and pay system is horrible. its so cumbersome to use.
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Post by greengetterguy on Nov 18, 2015 17:27:18 GMT -5
Wow.....
That doesnt sound good. I used them for years never had any issue. But mine were all pretty much new straight simple orders, all totaling less then 10 shipments....
I should give go head to ship out the stuff in my warehouse...just incase.
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Post by S_Gokin on Nov 18, 2015 18:02:02 GMT -5
thanks for the feedback guys i really appreciate it Don't use AE for anything used. I once got a gunbuster that was listed as new but was used. A VF-1a that was missing vent covers, another VF-1a that had excess glue that prevented transformation, and finally a YF-19 that flat out had a piece broken out of the box. AE did provide partial refund for the gunbuster and full refund for the YF-19, and I was able to remedy the other two issues. Still, my track record has been 100% when it comes to finding issues with used toys from AE. If their customer service is now nonexistent then I wouldn't risk buying any used items there. I still buy new things from AE though. They have the best prices sometimes. im dealing with them since 2010 i never came across a problem like this, i bought ton of figures from them both preorder and special item ones the thing is the figure it self is NEW and the accessories are still in their original state i was insanely picky over the figure to find any flaw other than the paint QCs (fewture is very famous for that) and even that wasn't that awful, there is nothing bad in the figure just the very odd thing with the belts and i didn't discover it until i start taking some photos for the the figure, now all i want from them is either to find me the missing belt or partial refund me , im not giving them back the figure, i still check AE almost daily some really rare figures pop up with a decent price I am having a horrible experience with them now ! I bought from them a brave gohkin grendizer , then I bought a chogokin hello kitty that was advertised that it was in Stock! I asked for shipping then ops , the chogokin hello kity is no longer available! I asked them to ship my grendizer, they asked for certain amount of money for shipping, now I am contacting them about since hello kitty is no longer there and I paid for it how about paying for shipping by the hello kitty money? So we can broke even! It should be logical right? Well , they just won't answer back and they sent me the PayPal invoice for shipping! I don't want to pay for themif I already paid for something I am not getting! do the turbo smasher spam but not now until i finish please or they are going to ban us use the PayPal speaker bro in get your peace of mind like me you tried and tried but no answer, that's your last thing to do Wow..... That doesnt sound good. I used them for years never had any issue. But mine were all pretty much new straight simple orders, all totaling less then 10 shipments.... I should give go head to ship out the stuff in my warehouse...just incase. LOL good luck with that GGG it took them 3 days just to calculate the shipping cost of my goods and one time it took them 15 days to ship another goods im sure you remember that drama i was in couple months ago and i dont have any issue with them its just sad to see your top store become stupid when i first dealed with them i was very sure they are scammers lol the fast replies and the speed shipping was really really impressive i cant say the same now but they replied when i spammed them
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Post by S_Gokin on Nov 19, 2015 19:27:25 GMT -5
i spammed the hell out of them but nothing
time for PayPal speakers "-_-
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Post by mpchi on Nov 24, 2015 22:09:40 GMT -5
Didn't know about Erica left AE. For sure now I would avoid shopping there, since I had trouble communicating with them even when she was there. Good to know.
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Post by S_Gokin on Nov 25, 2015 0:43:40 GMT -5
as i know Aiko Matsumoto is the one in charger now, and actually Erika Sato left long time ago, but the thing is with AE they are using an old system that desperately need an update and better security because every time you make a purchase you got a panel with "this info could be read by a third party" also Erika name pop up at the final page, and honestly since she left AE customers servers went from 5 stars to 0 stars even spamming them with dozens of emails wont cut it anymore i honestly think AE don't receive our emails, i opened a claim via PayPal 5 days ago but no replay no, i wonder how this will end
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Post by chogokinabdul on Nov 25, 2015 1:36:17 GMT -5
as i know Aiko Matsumoto is the one in charger now, and actually Erika Sato left long time ago, but the thing is with AE they are using an old system that desperately need an update and better security because every time you make a purchase you got a panel with "this info could be read by a third party" also Erika name pop up at the final page, and honestly since she left AE customers servers went from 5 stars to 0 stars even spamming them with dozens of emails wont cut it anymore i honestly think AE don't receive our emails, i opened a claim via PayPal 5 days ago but no replay no, i wonder how this will end why de leave them?? dose any body no? any one has here email? I want my money back!!
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Post by S_Gokin on Nov 25, 2015 17:30:40 GMT -5
why de leave them?? dose any body no? any one has here email? I want my money back!! i dont know honestly why she left but you know people change their jobs alot these days, and i don't have her email since she left AE i guess she cant help you however you can contact AE on the email on the PayPal invoice but if i were you i will skip that step and open a claim on PayPal because i sent them dozens of emails on every "contact us" way i found with no answer its very very sad thing to find that your favorite online store become like this
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Post by jaylive on Nov 25, 2015 19:12:25 GMT -5
they stole over 200 dollars from me awhile back. i had to go to the paypal cops on them and i got refunded in full the same day.
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Post by S_Gokin on Nov 25, 2015 20:21:27 GMT -5
i know couple of guys in Tokyo but im %100 sure they wont bother to help us lol
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Post by Theseus on Dec 26, 2015 4:30:46 GMT -5
Artstorm.co.jp just announced the re-release of EX Gokin Juohmaru Modeling Color Ver., scheduled on may 2016 ! Preorders already pop up : Amiami (20 200 yens) HLJ (21 660 yens) Hobby Search (20 520 yens) Cdjapan (20 520 yens) Others webshops should follow soon.
A Karate Gi will also be on sale separately : EX合金PLUS+ プラレス3四朗 柔王丸用道着, 2500 yens.
However, no preorders are opened yet for this nice add-on.
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Post by S_Gokin on Dec 26, 2015 7:06:48 GMT -5
this a weird news honestly and an awful news for me personally since i just bought one as i recall Fewture never did reissues any thing they change colors and add extra accessories but the same exact figure that's a first, i mean people were and still begging them for an EX Gokin Mazinger z and Great Mazinger reissues but they never reissues them i guess i will preorder one then sell the one with the my messing belt later Juohmaru is a high demand figure
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Post by Theseus on Dec 26, 2015 8:55:45 GMT -5
this a weird news honestly and an awful news for me personally since i just bought one as i recall Fewture never did reissues any thing they change colors and add extra accessories but the same exact figure that's a first, i mean people were and still begging them for an EX Gokin Mazinger z and Great Mazinger reissues but they never reissues them i guess i will preorder one then sell the one with the my messing belt later Juohmaru is a high demand figure I agree, quite a lazy move from Fewture. A 2nd repaint with LED systems and more refined details, or a battle damaged/weathering version would have been great. Fewture could also release another plawres robot such as Mad Hurricane, Ikarus wing, Majin... That being said, a reissue is always welcome, since the price for the 2012 release went crazy.
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Post by S_Gokin on Dec 27, 2015 8:26:13 GMT -5
I agree, quite a lazy move from Fewture. A 2nd repaint with LED systems and more refined details, or a battle damaged/weathering version would have been great. Fewture could also release another plawres robot such as Mad Hurricane, Ikarus wing, Majin... That being said, a reissue is always welcome, since the price for the 2012 release went crazy. my point exactly mad hurricane will be insane to have what now are they going to re issue other stuff ? if they do i want them to re issue Getter robo 2 and 3 repaint of course a shin getter 1 wont be bad too
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