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Post by chogokinabdul on Dec 14, 2015 6:22:38 GMT -5
Hi guy, Below is what HL pro reply me on the chrome issue and when i checked again on the amiami page it did stated the figure comes with chrome which the website mentioning the Silver part comes in plate style for Japanese edition. Anyway it could be my mistake for not understanding the message correctly on the information so i just take it my mistake and next time i will for sure asking amiami for more clear understand on any figure comes from hl-pro before i start purchasing their figure to avoid the same issue happen again. We are not ami ami, we are the manufacturer of the product and our distributor in Japan is the company artstorm, for all question related to your order at ami ami you should contact ami ami, not artstorm, not us. However just to let you know, we just checked their homepage, and ami ami do specifically explain on the product page that color in the picture is for character reference only and that color shipped is chrome for the Asia area, not silver grey. So ami ami is not making any mistake regarding the shipped version. HL-pro should provide pictures of the chrome version not the silver version!!! I wanted the silver version and I looked at the pictures on amiami website I found it is silver so ... I ordered it !!! now I am getting the chrome instead!! when will hlpro learn to be more professional !! this is bad
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Post by squall12 on Dec 14, 2015 21:25:21 GMT -5
ya hl-pro reply is rude to customer and maybe this will be my last figure from them unless they release something i really like it that no other manufacturer willing to do if not this is my last hl-pro figure
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Post by S_Gokin on Dec 15, 2015 7:04:33 GMT -5
well well look here according to them one of those four isn't a production unit (blue chrome), im not a fan of chrome but that chrome with blue look the most beautiful not a wise move to cancel it in my opinion but they should say TWO since we didn't saw the silver black yet
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Post by Gettershadow on Dec 15, 2015 21:45:23 GMT -5
all in good time... all in good time, my friend.
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Post by squall12 on Dec 16, 2015 9:24:21 GMT -5
Ok got the z mazinger but really bad luck that i got my z mazinger that have problem swivel left and right as it is very hard to turn left or right on the hand. Will make complain to amiami and Hl-Pro really bad experience.
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Post by S_Gokin on Dec 16, 2015 10:40:07 GMT -5
Ok got the z mazinger but really bad luck that i got my z mazinger that have problem swivel left and right as it is very hard to turn left or right on the hand. Will make complain to amiami and Hl-Pro really bad experience. thanks for sharing you experience they give us the wrong colors and now this im sure they will tell you to contact AmiAmi again but i noticed that the face in your unit is better than Coldbreakar unit
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Post by jaylive on Dec 16, 2015 12:05:26 GMT -5
i was meaning to ask whats so bad about the face mold that you guys were talking about. this one looks nice.
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Post by S_Gokin on Dec 16, 2015 13:42:55 GMT -5
jayliveif you take a look at Coldbreakar photos you will find his unit face isn't that good comparing to squall12 maybe its the lighting maybe the camera but its not the same face but over all the face they went with is pure WRONG the horn are small, eyes are tiny and the face details looks kinda blurry im waiting for my seller replay on what version i will get is it chrome or silver i might go with the blue version if they only have the chrome
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Post by Gettershadow on Dec 16, 2015 21:55:41 GMT -5
Ok got the z mazinger but really bad luck that i got my z mazinger that have problem swivel left and right as it is very hard to turn left or right on the hand. Will make complain to amiami and Hl-Pro really bad experience. pm Hl-Pro facebook and show them ..they will help you
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Post by Gettershadow on Dec 16, 2015 21:58:15 GMT -5
jayliveif you take a look at Coldbreakar photos you will find his unit face isn't that good comparing to squall12 maybe its the lighting maybe the camera but its not the same face but over all the face they went with is pure WRONG the horn are small, eyes are tiny and the face details looks kinda blurry im waiting for my seller replay on what version i will get is it chrome or silver i might go with the blue version if they only have the chrome they only have the chrome as of now.. same face... must be camera and angle.
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Post by skizz on Dec 17, 2015 3:05:55 GMT -5
My supplier just shipped the Blue/Silver one. From Italy though.
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Post by squall12 on Dec 17, 2015 4:54:49 GMT -5
jayliveif you take a look at Coldbreakar photos you will find his unit face isn't that good comparing to squall12 maybe its the lighting maybe the camera but its not the same face but over all the face they went with is pure WRONG the horn are small, eyes are tiny and the face details looks kinda blurry im waiting for my seller replay on what version i will get is it chrome or silver i might go with the blue version if they only have the chrome they only have the chrome as of now.. same face... must be camera and angle. Amiami reply asking to post video for it showing the issue and already email HL-pro also their facebook contact, let see if they can send me a new replacement. Thanks
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Post by S_Gokin on Dec 17, 2015 9:01:24 GMT -5
the white version ?? im not interested in it but HL Pro have by far the most awful marking ive ever saw some people will want to get this over the others so far we saw 5 different versions and only got 2
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Post by S_Gokin on Dec 17, 2015 9:08:38 GMT -5
i just got an email from my seller he said that "the version is the one you can see on the picture and on the title : Metaltech 06 Z Mazinger Variant Colors Black and Silver" and i honestly dont know what im going to get
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Post by Gettershadow on Dec 17, 2015 11:14:09 GMT -5
what seller is it?
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Post by Gettershadow on Dec 17, 2015 11:16:58 GMT -5
the white version ?? im not interested in it but HL Pro have by far the most awful marking ive ever saw some people will want to get this over the others so far we saw 5 different versions and only got 2 they just showing what is possible..
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Post by squall12 on Dec 18, 2015 4:17:08 GMT -5
Below is email by Hl- Pro and from the email i can see that hl-pro really is not customer service friendly as i have explain the z mazinger having problem to the turn the arm from left or right and after i send the video showing the issue they still said is not a problem and case is closed, from this email i can said hl-pro no longer my option to buy for figure and damn sad to see this kind of email reply.
Based on your explanation, this product and parts you reported are not defective, since it is new it could be that it is harder to rotate the part however it can still be done without much difficulty. In any case we do not see this as a defect, therefore you will not get a replacement.
Best Regards,
Rie Komatsu
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Post by S_Gokin on Dec 18, 2015 6:18:47 GMT -5
Below is email by Hl- Pro and from the email i can see that hl-pro really is not customer service friendly as i have explain the z mazinger having problem to the turn the arm from left or right and after i send the video showing the issue they still said is not a problem and case is closed, from this email i can said hl-pro no longer my option to buy for figure and damn sad to see this kind of email reply. Based on your explanation, this product and parts you reported are not defective, since it is new it could be that it is harder to rotate the part however it can still be done without much difficulty. In any case we do not see this as a defect, therefore you will not get a replacement. Best Regards, Rie Komatsu wow just wow thanks for sharing, on the bright side they replied to you i emailed them many times about another figure but they didn't replay back till today and that was months ago on top of that if you post that on their FB they will block you
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Post by Gettershadow on Dec 18, 2015 12:40:13 GMT -5
Metaltechs usually kind of stiff in some joints when new... keep moving it. my Gatt was stiff in the beginning
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Post by S_Gokin on Dec 22, 2015 8:10:52 GMT -5
so they JUST decided to put a promo photo for the chrome version notice his left horn
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