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Post by kc on Dec 10, 2020 14:33:32 GMT -5
This is getting really closer guys!  I got the request for payment yesterday from Nippon-Yasan. Hopefully there won't be any shipping issues. Are you sure dealing to NY?! hmmmmmmmm  |
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Post by chogo on Dec 10, 2020 14:41:13 GMT -5
Yep that’s what I was expecting for shipping as expected double that price for DHL. Most Japan sites aren’t using EMS right now least ones I use.
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Post by bleah on Dec 10, 2020 15:18:33 GMT -5
NY's shipping prices tend to be a bit more compared to others at least from the short duration I've successfully used them. So that EMS charge might be a bit more than what they're actually paying.
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Post by zman on Dec 10, 2020 16:02:56 GMT -5
Here are Nippon-Yasan's current rates to California:
Carrier / Information / Price
UPS Expedited / Estimated Delivery Time 2 - 3 Days, Tracking, Full Value Insurance, Highest Priority / 39,420¥
UPS Express Saver / Estimated Delivery Time 1 - 2 Days, Tracking, Full Value Insurance, Highest Priority, Recommended / 21,881¥
EMS / Estimated Delivery Time 4 - 7 Days, Tracking, Insurance up to 20.000 JPY, High Priority / 12,300¥
Air Mail - International Registered / Estimated Delivery Time 1 - 3 Weeks, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 14,650¥
Eco - SAL - International Registered / Estimated Delivery Time 2 - 3 Weeks, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 10,450¥
SAL - International Parcel Tracking Number starting with CI or CC / Estimated Delivery Time 2 - 3 Weeks, Insurance under 2Kg 6.000 JPY / over 10,450¥
Ferry - International / Estimated Delivery Time 2 - 3 Months, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 5,650¥
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Post by bleah on Dec 10, 2020 18:18:09 GMT -5
Here are Nippon-Yasan's current rates to California: Carrier / Information / PriceUPS Expedited / Estimated Delivery Time 2 - 3 Days, Tracking, Full Value Insurance, Highest Priority / 39,420¥ UPS Express Saver / Estimated Delivery Time 1 - 2 Days, Tracking, Full Value Insurance, Highest Priority, Recommended / 21,881¥ EMS / Estimated Delivery Time 4 - 7 Days, Tracking, Insurance up to 20.000 JPY, High Priority / 12,300¥ Air Mail - International Registered / Estimated Delivery Time 1 - 3 Weeks, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 14,650¥ Eco - SAL - International Registered / Estimated Delivery Time 2 - 3 Weeks, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 10,450¥ SAL - International Parcel Tracking Number starting with CI or CC / Estimated Delivery Time 2 - 3 Weeks, Insurance under 2Kg 6.000 JPY / over 10,450¥ Ferry - International / Estimated Delivery Time 2 - 3 Months, Tracking, Insurance under 2Kg 6.000 JPY over 2Kg 21.000 JPY / 5,650¥ EMS is not even an option right now going to the USA. So you either upgrade to UPS saver or risk your paid order not reaching your hands because you left it at EMS. Besides, that rate will go up once Japan post starts shipping out EMS again as per the new regulations. |
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Post by chogo on Dec 10, 2020 19:02:40 GMT -5
Yep just because EMS is listed or an option doesn’t mean it’s available service. Happened to me over the summer.
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Post by zman on Dec 10, 2020 19:17:33 GMT -5
EMS is not even an option right now going to the USA. So you either upgrade to UPS saver or risk your paid order not reaching your hands because you left it at EMS. Besides, that rate will go up once Japan post starts shipping out EMS again as per the new regulations. Yep just because EMS is listed or an option doesn’t mean it’s available service. Happened to me over the summer. Currently, yes EMS is still not available. I get it guys. I'm not saying it's available. It was the option I selected when I preordered and it was also what was invoiced by NY, with no option to change. I'm secretly hoping that EMS becomes available by the release date. If not, I'm sure I'll hear from NY. |
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Post by mpchi on Dec 10, 2020 19:48:51 GMT -5
EMS is not even an option right now going to the USA. So you either upgrade to UPS saver or risk your paid order not reaching your hands because you left it at EMS. Besides, that rate will go up once Japan post starts shipping out EMS again as per the new regulations. Yep just because EMS is listed or an option doesn’t mean it’s available service. Happened to me over the summer. Currently, yes EMS is still not available. I get it guys. I'm not saying it's available. It was the option I selected when I preordered and it was also what was invoiced by NY, with no option to change. I'm secretly hoping that EMS becomes available by the release date. If not, I'm sure I'll hear from NY. Not sure if you'll hear from them per se. I did for some preorders, but not all. However, you can always submit a ticket to request changing shipping method if you don't hear from them after release. For something current and have in stock, they are more likely to act on your ticket compare to orders that were sitting in limbo for many months with no in-hand stock. To give you a time frame, I preordered the Robot Damashii Vierrss (Web Exclusive) from them with a 7/27/20 release date. I did not get a email notification of not able to ship until 9/7/20, telling me my original shipping method can't be used currently (SAL). So if you are not on top of things, it can take them a month before contacting you on their own. Just FYI. |
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Post by Sagat on Dec 10, 2020 23:18:40 GMT -5
You gotta love Nippon Yasan and their customer service!
As much as I would like to order from them (based on price), hearing other people's experience with their customer service isn't exactly the best when dealing with them.
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Post by mpchi on Dec 11, 2020 14:09:27 GMT -5
You gotta love Nippon Yasan and their customer service! As much as I would like to order from them (based on price), hearing other people's experience with their customer service isn't exactly the best when dealing with them. NY became one of those retailers that run smoothly as long as you buy items that don't require much interactions (no risk of sold out, short of stock, changing shipping method or order details). But once you need some back and forth communication, you are testing your luck with their ticket system. Sometimes I actually get good response and a reply within a day or two and get things resolved. Other times I need to re-submit a couple tickets after wait for weeks. |
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Post by borg001 on Dec 11, 2020 19:38:02 GMT -5
Good luck buying from NY...my metal structure fin funnel still not yet ship despite using their chat system and issue tickets to ask them send the item.. But till now they still do not respond... They very fast ask for payment but no item send.. Beware.. There us many cus complaints on their fasebook and twitter.. But not a single reply from them. Many did not get their items.. And did not refund their money
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Post by zman on Dec 12, 2020 3:14:36 GMT -5
Good luck buying from NY...my metal structure fin funnel still not yet ship despite using their chat system and issue tickets to ask them send the item.. But till now they still do not respond... They very fast ask for payment but no item send.. Beware.. There us many cus complaints on their fasebook and twitter.. But not a single reply from them. Many did not get their items.. And did not refund their money What?! Don’t you guys use Paypal Dispute Resolution or your credit card’s built-in protection? I’ve been a customer of NY since 2012 with approximately a dozen orders that went smoothly. i do not foresee an issue with DX V5 except for maybe an additional charge for more expensive shipping like UPS. |
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Post by borg001 on Dec 12, 2020 6:03:08 GMT -5
Items bought preorder back in dec 2019 and released jun 2020... Credit card is only good for 90 days and Paypal is 180 days... you can check their FB so many comaplain
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Post by Sagat on Dec 12, 2020 14:56:44 GMT -5
Items bought preorder back in dec 2019 and released jun 2020... Credit card is only good for 90 days and Paypal is 180 days... you can check their FB so many comaplain Exactly this. |
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Post by Yumcha on Dec 12, 2020 15:17:05 GMT -5
Good luck buying from NY...my metal structure fin funnel still not yet ship despite using their chat system and issue tickets to ask them send the item.. But till now they still do not respond... They very fast ask for payment but no item send.. Beware.. There us many cus complaints on their fasebook and twitter.. But not a single reply from them. Many did not get their items.. And did not refund their money What?! Don’t you guys use Paypal Dispute Resolution or your credit card’s built-in protection? I’ve been a customer of NY since 2012 with approximately a dozen orders that went smoothly. i do not foresee an issue with DX V5 except for maybe an additional charge for more expensive shipping like UPS. Count me as another who has been a loyal customer for several years and have stopped given the fiascos with the last orders...They have gone sideways. |
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Post by Yumcha on Dec 12, 2020 16:47:51 GMT -5
From personal experience, you need your credit card company to step in. Sic-ing Visa/Mastercard/AMEX after NY will get a pretty fast response which was the route I took.
I think, for generic purchases that are NOT shorted, like say, the SoC Gardian that apparently no one wants (go figure), going with NY is fine I think. Still, given the sour taste they left me with Rollerskates Voltron et al the last 2ish years, I'm done. FWIW, given my years of purchasing from them that equates to a few thousand, you'd think there was some better customer service.
That's my 2 cents on NY. That being said, for those members here where NY is still coming through, more power to you. My go-tos now are: Anime-Export, CD Japan, Ami2, Hobby Search, HLJ, and BBTS -- albeit, for HLJ and Hobby Search, they seem to run out of stock of the stuff I'm after that I've been unable to buy from them for awhile now.
There are other vendors I'll go to too like My Kombini, Bandai Online, etc.
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Post by Magmatron on Dec 13, 2020 5:44:45 GMT -5
I think, for generic purchases that are NOT shorted, like say, the SoC Gardian that apparently no one wants (go figure), going with NY is fine I think. Still, given the sour taste they left me with Rollerskates Voltron et al the last 2ish years, I'm done. FWIW, given my years of purchasing from them that equates to a few thousand, you'd think there was some better customer service. You mean the Miracle Production V Voltron or did your SOC V Voltron have an issue they refused to solve? |
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Post by Yumcha on Dec 13, 2020 16:29:12 GMT -5
I think, for generic purchases that are NOT shorted, like say, the SoC Gardian that apparently no one wants (go figure), going with NY is fine I think. Still, given the sour taste they left me with Rollerskates Voltron et al the last 2ish years, I'm done. FWIW, given my years of purchasing from them that equates to a few thousand, you'd think there was some better customer service. You mean the Miracle Production V Voltron or did your SOC V Voltron have an issue they refused to solve? NY never sold the MP Rollerskates Voltron. I'm referring to the SoC. |
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Post by zman on Dec 13, 2020 17:19:34 GMT -5
Items bought preorder back in dec 2019 and released jun 2020... Credit card is only good for 90 days and Paypal is 180 days... you can check their FB so many comaplain Did you have to pay upfront with this preorder? So in my case.... Preorder Date - July 2, 2020 Preorder Invoice Date - December 9, 2020 Preorder Payment Date - December 10, 2020 Scheduled Release Date - December 26, 2020 Assuming worst case scenario, I can't see myself not taking care of business within 180 days. I'm not defending/promoting Nippon-Yasan in any capacity but they have done good by me since 2012 as per my previous post. And no, they are not my sole retailer. I also peruse HLJ, AmiAmi, and BBTS. We shall see where this goes, I guess. Hopefully I don't become one of their bad CS victim.  |
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Post by borg001 on Dec 14, 2020 3:53:00 GMT -5
Yes, have to pay in full upfront for my item..sone stuff they selling only pay when the items is released
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