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Post by Gakken on Mar 22, 2013 15:09:25 GMT -5
Got this guy today from myworld.ebay.com/miyatoysThe price was right, so I pulled the trigger, as I've never been disappointed with an SOC and I love the 00 eva. Shipping was pretty quick... but then I saw this package in front of my door today coming back from work. I thought, "wow.. that's too small, even for an SOC. Must be something else..." Nope. The dumbass packed it in the smallest box possible thinking bubble wrap would protect it. It wasn't even marked as fragile either. i.imgur.com/1BfOPp0.jpgi.imgur.com/m0GZ3R6.jpgI haven't inspected the interior yet to see if the toy is damaged. I know it's a minor thing but if you're selling toys for a living you should fuggin know better to do this! Collectors like boxes to be as pristine as possible as it's part of the toy. Seems really careless to me. Not sure if I should ask for a refund or what. I'm thinking, if the toy isn't damaged to ask for a refund on shipping.
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Post by Deleted on Mar 22, 2013 15:21:01 GMT -5
Sometimes, I get dings like that from HLJ and other Japanese online retailers. My advice to you is to check the contents first, if something is broken you can contact the seller for refund/exchange.
If nothing is broken, you can request a partial refund. But it will be up to the seller to honor it unless it was clearly specified that this was a collectors item, was going to be well packed to avoid these kind of box dings, etc.
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Post by Mr. Ginrai on Mar 22, 2013 15:33:30 GMT -5
It happens. At least in a tight box it doesn't have a chance to move around like it would if it was packed poorly in a larger box. I think you'll be ok but inspect the toy.
I just got a robot spirits doraemon from HLJ and while it was shipped in a big enough box, they heat shrunk/vacuum wrapped the toy in plastic to a cardboard backing and it caused crushing and tearing to a brand new box. Occasionally, Amazon uses this technique as well. It is great when it works but sucks when it doesn't.
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Post by Gakken on Mar 22, 2013 15:37:35 GMT -5
It needs to have enough room for excess packing material but not too much so that it bounces around. Then you fill the room with peanuts or packing material outside the bubble wrap. Also, not even putting fragile on the box is just lazy, though it doesn't mean a lot. I sell stuff all the time and I've never had any complaints. It shouldn't be that hard to do I think I'll just ask that he refund the shipping.
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Post by xiombarg on Mar 24, 2013 21:25:11 GMT -5
It doesn't help that Bandai boxes are single layer "card stock" cardboard. If you look at them wrong they will crease.
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Post by mecha-mania on Mar 24, 2013 22:17:35 GMT -5
packing without proper buffering is really asking for trouble, but they are not uncommon. i have received packages from sellers with nothing more than a cardbox over it, no buffering, bubble wraps and the likes
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Post by Philo Beddoe on Mar 24, 2013 23:54:35 GMT -5
This is why I like to buy from Amazon if possible. Their return policy is awesome and they usually get it right the second time (if necessary).
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Post by zeomare on Mar 25, 2013 7:32:27 GMT -5
sometimes when dealing with HK sellers they wrap with nothing more then a heavy stock green paper around the toys box and no packing what so ever, which is a joke that is why i always have to email hk sellers first to see how they ship the item so do not have that problem ever again
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Post by Gakken on Mar 25, 2013 17:24:28 GMT -5
I asked for my 20 dollar shipping back.
This was his response:
"NO, I have mark "The package is "NOT AT MINT CONDITION !" If you mind please don't bid." and you can see my price is very cheap."
I wrote back and said, that yes, I understand it's not mint, but that doesn't mean you can cause damage due to laziness in transit and not expect me to complain.
Bad feedback time I guess.
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Post by Philo Beddoe on Mar 25, 2013 17:35:41 GMT -5
I think i know who youre talking about. Haha, the green paper hint did it. ;D sometimes when dealing with HK sellers they wrap with nothing more then a heavy stock green paper around the toys box and no packing what so ever, which is a joke that is why i always have to email hk sellers first to see how they ship the item so do not have that problem ever again
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Post by zeomare on Mar 25, 2013 18:12:04 GMT -5
ohh god you to huh??? i hope your package was not to damaged there is a few shippers out there like this .to be honest. i am also sorry Gakken85 that you cannot get a little bit of money back you could always try a paypal claim and see if he will reconsider
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Post by Gakken on Mar 26, 2013 12:06:24 GMT -5
I just left bad feedback. If he wants to work with me I'll remove it. I had to be a stickler but.. collectors ask for more and if he sells toys for a living he should know better, not trying to nickle and dime to save money on overstock that leads to damage.
$50 bucks isn't a lot, but it's still hard earned money.
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Post by mecha-mania on Mar 28, 2013 5:26:46 GMT -5
just to share a similar problem. today, i just collected my MB Gundam Exia from the post office and was shock to see the box in the following condition: When i open up the package, bigger shock, no buffering whatsoever! they merely past it to one side of the box! and no prize for guessing who's the shipper. As a result, the entire top part of the toy box is dented! they did put down the "fragile" sign (albeit hand written), clearly, it is not sufficient and a proper package for a content of such a size definitly needs buffering. because couriers and handlers rarely threat packages with respect and will probably slam dunk packages into collection bin as and when they can! and look at it this way, if the word "fragile" is so effective, companies that deal with buffering materials will be out of business long ago. anyway, i really expect ishop2go to have way better packaging standards than the average ebay seller since they are suppose to be one of the big boys among online toy shop, but guess i am wrong. i have yet to open the box to check whether any of the contents are damaged, will probably do so this weekend and if there are any damaged inflicted on the contents, i will post more pictures.
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Post by mecha-mania on Mar 28, 2013 5:39:23 GMT -5
actually this is not an isolated incident. when i collected my src from ishop2go recently, the box was also dented due to inadequate buffering, albeit less serious than the gundam exia box.
but i suppose this is the risk we have to accept when buying internationally. on the other hand, shops like amiami (the best i have came across in terms of packaging) and nippon-yasan have yet to fail me.
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Post by zeomare on Mar 28, 2013 8:38:20 GMT -5
i am sorry to hear this happened even worse it is a expensive figure, you should email them to see if you could get a refund, as for internationally HLJ has always been good to me i have ordered tons of stuff over the years and had no problem
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Post by Gakken on Mar 28, 2013 15:38:13 GMT -5
I know shop2go pulled sponsorship on a youtube reviewer I watch all the time: www.youtube.com/user/OptimusPrimeSGThey basically cut his sponsorship and quit sending him toys to review, which is too bad because I love his reviews. I imagine if they cut corners like that they would cut corners on shipping as well. Best thing to do is complain and leave bad feedback. If they don't do anything about it stop buying from them.
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Post by mecha-mania on Mar 30, 2013 0:56:39 GMT -5
i will probably let it slide this time round as long as the contents are ok. and unless they have a unique item that no one else have to offer in the future, i will probably stop buying from them.
packaging is an important part of doing online business, but surprise some do not place emphasis on it. actually, i have already been buying more from local retail shops even if it means paying a bit more, more peace of mind. but there will be times where i am forced to look overseas due to unavailability and astronomical costs of certain items locally.
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Post by actionawesome on Mar 31, 2013 0:09:37 GMT -5
Was this from ishop2go ?
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Post by mecha-mania on Mar 31, 2013 7:23:32 GMT -5
yes, it is.
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