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Post by FixedInPost on Mar 1, 2024 13:47:58 GMT -5
Sorry if this has been discussed before but I just bought the Missing Link Prime from HLJ for 18,000 yen shipped (which is roughly $120 US). Got the payment confirmation email and everything. Then I get charged $145 US from their payment vendor "WithReach". I emailed customer service and got this response:
HLJ processes everything in JPY, so invoices in other currencies are processed by our payment processing company, Reach. Reach uses their own currency rates separate from ones you may see on Google, especially considering most currency exchange services include a handling fee.
This is odd. I've used HLJ for years and never had this issue. Got an order from Hobby Search just the week before with no problem.
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Post by Magmatron on Mar 2, 2024 0:11:33 GMT -5
I haven't dealt with HLJ in a good while, but that conversion fee seems excessive. Even the worst rates shouldn't reach 20%.
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