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Post by retaane on Jul 10, 2011 0:17:14 GMT -5
I am so bummed out right now on this that its not even funny call me a perfectionist Fewture really rammed a rod up customers you know what by this disgraceful QC issues that are known and new like the two right wing plugs? And the missing forearm blades
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Post by retaane on Jun 30, 2011 13:38:38 GMT -5
*****BBTS in USA Announcement*****
The getter has landed and they are processing orders
;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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Post by retaane on Jun 29, 2011 8:09:03 GMT -5
I am very frustrated with fewture on the wing issue as well dont get me started
I am glad I got BBTS to do what they are doing
As far as this figure is concerned it would have been one of the most well respected items to date had it not been for this problem
I can swear even if anyone's wings are not broken if you open them once or examine closley you will realize a crack in one of the joints I have gone through many boxes and that was the case
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Post by retaane on Jun 28, 2011 14:34:29 GMT -5
turns out
Fewture manfacturing put the wing parts before the paint dried and hence the wet paint holds it like a glue in addition to the tight screws a recipe for chaos
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Post by retaane on Jun 28, 2011 14:31:23 GMT -5
I got the same email. I think I'll get the figure now and then pay for the shipping of the spare wings later in August. Better to have the figure in hand now than risk something happening to it later (sold to someone else for more money). }D If you turn on pile of loot they will charge you and hold it I'd rather have a good wing set man I have been jaded with this crap so much its not funny really kick in the you know what
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Post by retaane on Jun 28, 2011 14:13:31 GMT -5
Can I be promoted from a "robot grunt" to like something higher for my effort and nagging BBTS with this for myself and everyone else?
C'mon Admin
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Post by retaane on Jun 28, 2011 14:00:39 GMT -5
******BBTS ANNOUNCEMENT*******
Spoke to Joel this morning and convinced provided feedback for this email below ;D ;D ;D ;D ;D ;D
He really listens to customers
Here is the announcement
"Hi - Fewture has acknowledged a quality control issue on the wing portion of this figure. We will be receiving the figures in the next few days. Fewture will be supplying replacement wings sometime in August and our distributor in Asia will ship them to us at that time. We will create a 'replacement wing' product and add that to your open preorders. Because the replacement part is arriving rougly 6 - 8 weeks after the initial product shipment, we would like to give you the option to turn your Pile of Loot to 'On' and we will hold your figure until the wing arrives and you can then release them both to ship at once for one shipping fee. The other option will be to ship your figure now and the wing will arrive and ship with a separate shipping fee in August. We will reduce the price of the Shin Getter figure by $5.00, and the replacement part will be priced at $5.00 (This will avoid any issues at customs - where they may not believe the replacement item is $0.00) and the net cost for product is the same. We will enter the weight of the replacement wing at .01 pounds so it will basically have no effect on the shipping fee if shipped together, and you would pay just the base shipping rate on the wing if shipped separately.
Sorry for any inconvenience and thanks for buying from BBTS!"
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Post by retaane on Jun 28, 2011 8:17:21 GMT -5
BBTS
How about this scenario
BBTS gets us delayed shipment with replacement wings included
How cool would be that
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Post by retaane on Jun 25, 2011 13:50:42 GMT -5
Got mine today. The right wing was cracked out of the box. Haven't extended it yet as probably if I do so it will break off completely. I'll try that fix this weekend and see how it works out. Not worrying too much abut it as TnT promised replacements from Fewture in August. Apart from a couple of little paint chips on one of the elbows, it's perfect. And IMPRESSIVE!!! Skizz How did the fix go let me know
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Post by retaane on Jun 25, 2011 13:49:56 GMT -5
I agree
Not only were the screws tight but also the wings were placed together before the paint dried causing the wet paint to glue the parts hence when you move the joints they stress the plastic and rip it crack it etc.
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Post by retaane on Jun 24, 2011 10:45:07 GMT -5
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Post by retaane on Jun 24, 2011 10:44:21 GMT -5
I dont think BBTS will do that By the way falcon hangar refuses to open the box and recently told me that if I do find any broken wing I will get a replacement from them but I will have to pay shipping So I wish there was an easy fix I got two from HK and I returned one because the darn wing was in two pieces in the box ! The other unit had developed a crack when extended so I took it to the OR and made my tutorial video on youtube Ever since the wings are outstanding and I am displayin him with wings all the time I mean heck if you this much what da H### is the point on keeping the wings in the box due to anxiety?
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Post by retaane on Jun 24, 2011 10:34:40 GMT -5
I have gotten an email after I alerted them on the fact that the wing has issues so they (Joel company President) is discussing this with fewture to see what they can do
Dont get bummed out
I had ordered through another online retailer who just recently got word from their supplier that a lot of the boxes are wings broken or not broken which break after usage
So this retailer cancelled all pre-orders including mine
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Post by retaane on Jun 24, 2011 10:09:13 GMT -5
Dont worry bro
when BBTS will get their stock you will be smiling because they want to ensure good quality with out broken wings ;D
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Post by retaane on Jun 22, 2011 10:09:07 GMT -5
Actarus,
How many did you get ?
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Post by retaane on Jun 22, 2011 8:56:53 GMT -5
Dang I am so jealous
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Post by retaane on Jun 21, 2011 20:34:27 GMT -5
how much did they charge at TFH?
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Post by retaane on Jun 20, 2011 15:25:19 GMT -5
anyone find out the status from BBTS? Joel is on this and has already contacted fewture regarding the issue Hey GokinRob, Did you get the angloz one as well as pre-order through BBTS? Curious
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Post by retaane on Jun 20, 2011 15:23:48 GMT -5
anyone find out the status from BBTS? I got this email from Joel the President of BBTS today "Joel service@bigbadtoystore.com to XXXXXX@gmail.com date Mon, Jun 20, 2011 at 2:21 PM subject TID 069344 Re: Jessica: Critical Fewtuer Product Update from customer hide details 2:21 PM (0 minutes ago) thanks XXX - I recognize your name from long ago - thanks so much for all the business throughout the years! Please drop me a reply to this email and I'll keep it in my inbox until I hear back from the distributor and then get back to you
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Post by retaane on Jun 18, 2011 19:56:31 GMT -5
Can someone go the fewture link below and do a good summary of what has been announced on 17th of June 2011?
Especially about wing part production, whether they are doing a new design or same design?
Also elaborate on the 10% defect rate? what do they mean by that?
Ofcourse must be fluent in japanese
Thanks, retaane
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