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Post by jrcrunch on Sept 19, 2007 18:18:31 GMT -5
Does anybody know toynami's customer service email? one of my new vf-1j 1/100 (milia to be exact) antenna's broke off! I was slowing turning it and it slowly broke (the plastic got soft). was very pissed. Can anyone help me. already tried contracting them but no response.
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Post by jrcrunch on Sept 19, 2007 18:25:23 GMT -5
the toy is even less than hour with me and was very cautious with it! help will be greatly appreciated!
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Post by wilson on Sept 21, 2007 0:48:03 GMT -5
"customerservice@toynami.com" i had some problems with voltron and the alphas and they were very helpful in sending me replacement parts.
good luck.
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Post by jrcrunch on Sept 21, 2007 8:06:26 GMT -5
thanks wilson but i already emailed that. when was the last time you contacted them? how fast was their response? im keeping my fingers crossed that they'll reply on my email.
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Post by jrcrunch on Sept 22, 2007 8:01:18 GMT -5
Thank God! finally got a response!
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Post by zephyranthes on Sept 22, 2007 13:39:23 GMT -5
I'll try contacting them as well. My Alpha's arm broke off because there was excess glue that froze a joint. jrcrunch, please let us know how toynami deals with your situation.
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Post by actarus72 on Sept 22, 2007 13:52:34 GMT -5
hi are youinterested in selling queencosmos?
please mail me (even if not) at live_music@fastwebnet.it
regards
fabio
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Post by zephyranthes on Sept 22, 2007 17:15:29 GMT -5
The address "customerservice@toynami.com" doesn't work. It's also not listed on their website. jrcrunch, what email address did you use?
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Post by jrcrunch on Sept 23, 2007 1:52:14 GMT -5
use the inquiries@toynami.com but it would take a while for them to response.
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Post by zephyranthes on Sept 24, 2007 2:11:57 GMT -5
Thanks I did just that. How did they handle your situation?
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Post by wilson on Sept 24, 2007 9:57:58 GMT -5
funny. when i use the "customerservice@toynami.com" emaid address i got a reply in like 3 to 4 days and was able to get the broken hands replace. i think i also use that same email address to have my voltron body replaced.
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Post by zephyranthes on Oct 2, 2007 1:57:43 GMT -5
Still no response from Toynami.
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Post by jrcrunch on Oct 2, 2007 2:36:21 GMT -5
hahaha.. now i got no response from my 2nd mail to them! i think they are really slow! my email was sent 5 days ago and emailed them again today
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Post by jrcrunch on Oct 10, 2007 20:23:52 GMT -5
ey zephyranthes! did u get any response from toynami?? they havnt replied on my 2nd mail!
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Post by zephyranthes on Oct 11, 2007 0:59:17 GMT -5
No response at all!
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Post by jrcrunch on Nov 5, 2007 9:11:24 GMT -5
got my replacement at last. the whole process took more than a month but at least i got it.
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