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Post by hlpro on Oct 22, 2008 7:36:01 GMT -5
regarding possible replacement of your product, send descritption of the problem with pictures to ; contact@high-dream.com as described above. we are going to Italy for the lucca comics and games show, so we will not reply right away, but we will take care about it a.s.a.p., I promise.
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Post by ancer on Nov 9, 2008 2:23:17 GMT -5
Its November ... Mazinger ??
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Post by adiru on Nov 9, 2008 14:27:02 GMT -5
I own both maz and grendy ^^ but i have one complain the foam inside the box sticks to the figure sometimes making it hard to remove , that only happened with mazinger , but overall really worth every penny
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Post by hlpro on Nov 11, 2008 18:53:41 GMT -5
Its November ... Mazinger ?? We just came back from the lucca show in Europe, we introduced there our new toys  Mazinger, the 12Inch action figure ?, we are shipping them now, otherwise the 24Inch mazingerZ is already on sale since quite a while... |
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Post by ancer on Nov 11, 2008 23:35:22 GMT -5
Thanks for the news
I loved the 12 inch Grendizer and
I'm waiting on the 12 inch Mazinger Z
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Post by emerson on Nov 22, 2008 11:19:33 GMT -5
I'm finally home from business long enough to snap some photos of my problematic 24 inch Mazinger. First up, the Leaning Tower of Maz. He fell over 2 seconds after I snapped this photo:  I've played with every possible configuration of the ankles, knees and thighs, and the only way for him to stand unassisted is to put him into Pelvic Thrust mode:  |
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Post by TheMazingerZ on Nov 22, 2008 23:10:31 GMT -5
Yeah, mine does that too. That's why I have it tied down to the wall with fishing line! The vinyl where the "ankles" meet the feet is to thin to support all the weight of the figure. This Mazinger already has a huge chest that sticks out too far, and ends up placing more weight on the ankle/feet connection...
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Post by calibre on Nov 23, 2008 20:11:24 GMT -5
mine does that too. eeek.
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Post by emerson on Nov 24, 2008 0:44:30 GMT -5
I've emailed High Dream at the email that hlpro suggested. Hopefully will get an answer during the work week.
It's a shame since it's actually quite beautiful. But it's utterly undisplayable so mine's gone back into the box and is, therefore, quite useless at this point.
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Post by hlpro on Nov 24, 2008 3:05:58 GMT -5
sorry since the luccca show I did not have time to take care about it...gonna take pictures of the one we have at the office...
few more days pls.
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Post by emerson on Nov 24, 2008 18:05:58 GMT -5
sorry since the luccca show I did not have time to take care about it...gonna take pictures of the one we have at the office... few more days pls. No problem! Thanks for getting back to us. Will your photos show us how to fix our leaning Mazingers? |
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Post by hlpro on Nov 25, 2008 3:07:35 GMT -5
sorry since the luccca show I did not have time to take care about it...gonna take pictures of the one we have at the office... few more days pls. No problem! Thanks for getting back to us. Will your photos show us how to fix our leaning Mazingers?   here are 2 pictures of the very same 24Inch figure, one is similar to yours only if I turn the legs top and bottom parts the wrong way, the other picture is how it should be...and very stable, all MazingerZ in this line are from the same mold and assembled the same way  . |
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Post by emerson on Nov 25, 2008 19:10:23 GMT -5
Hi hlpro. Thanks for the reply and photos.  I have tried every possible combination, turning the top and bottom parts every single way. Over the last few months, I must have spent at least 90 minutes playing around with the legs, trying every position. The issue with mine, as well as themazingerz's, is that our figures ORIGINALLY stood perfectly straight. They started 100% fine, but over time began to lean forward ON THEIR OWN. Everytime I came back from a business trip, the Mazinger was leaning forward more and more. Now, as you can see, he cannot stand straight. If you kindly look at the before and after shots by themazingerz, you can see the same situation with his. The Mazinger started perfectly straight, but ended up leaning so much he had to hold it up with string. I have many vinyl figures, including all the Marmit FLOSRS, and I can intentionally make them lean forward as you have done for your photos. Unforunately for us, turning the legs the wrong way is not the problem. So, therefore, turning the legs the right way is not the solution. |
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Post by hlpro on Nov 27, 2008 4:10:19 GMT -5
alright, fine fine..., I'll change your piece. Pls be patient...but I'm gonna take care about that, no worries, send me your address and phone infos in a PM, thank you.
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Post by emerson on Nov 27, 2008 9:49:05 GMT -5
Thanks, hlpro. I appreciate it. However, I get the feeling that you don't quite believe us haha! I wish it was just a dumb mistake on my part so that there's no inconvenience for anyone. I also run my own business and have to keep time and cost expenditures in close containment. But trust me, my product leeeeaannnns. This time I will take a photo of the new Mazinger when he's first out of the box, and straight. I will then not touch the Mazinger, and leave it completely alone, but take photos every 2 weeks to see if anything happens. I am assuming everything will be ok, but I at least want to contribute better documentation for you. Thanks again. |
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Post by hlpro on Nov 27, 2008 18:06:29 GMT -5
You get my feeling right you see there are thousands of pcs in the market now, its hard for sure when only 2 persons on this particular board is having this problem, now if we receive mails from fans all over the world, it is a different story. but well I guess it is bad luck then. Technically, It is possible that a piece in soft vinyl can have a thinner layer of plastic somewhere, its hardly noticeable and it could be wherever on the body and at a different place on each single pc made in the same line, but if it happen to the ankle, why not, it would be very rare though. |
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Post by TheMazingerZ on Nov 27, 2008 19:32:51 GMT -5
alright, fine fine..., I'll change your piece. Pls be patient...but I'm gonna take care about that, no worries, send me your address and phone infos in a PM, thank you. Does this applies to my Mazinger as well?  }D |
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Post by calibre on Nov 27, 2008 21:31:34 GMT -5
you must be ignoring me when you state that only two have this problem with their mazingers.
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Post by emerson on Nov 28, 2008 0:44:35 GMT -5
You get my feeling right you see there are thousands of pcs in the market now, its hard for sure when only 2 persons on this particular board is having this problem, now if we receive mails from fans all over the world, it is a different story. but well I guess it is bad luck then. Technically, It is possible that a piece in soft vinyl can have a thinner layer of plastic somewhere, its hardly noticeable and it could be wherever on the body and at a different place on each single pc made in the same line, but if it happen to the ankle, why not, it would be very rare though. Manufacturing defects may be rare, but they do occur, unfortunately. And just because people don't write emails does not necessarily mean that everything is fine. For example, if I didn't know High Dream had a representative on these forums, I wouldn't have written an email either. After all, it's just a toy. I'd just put it back in the box and sell it on eBay or forget about it in my closet. But I appreciated the direct access to your company, so I used this welcome opportunity to present my issue. As did themazingerz. As did calibre. Even if 1 toy out of 1,000,000 is defective, that toy is still defective. Look, don't get me wrong here....I absolutely, totally LOVE your 24 inch Grendizer. I can't wait to see what's next in the 24 inch line. I'm so happy SOMEONE is making large, affordable, accessible, anime-accurate Super Robot collectibles. And I will always support any small, entrepreneurial company that takes the time, effort and money to turn our childhood robot heroes into modern masterpieces. I don't know themazingerz or calibre, but I am sure they're nice gentleman with no intention of cheating you. And I am sure you're a hard-working entrepreneur who's not trying to cheat us. We're just geeks who love our robots, and want the best. ;D But the incovenient truth here is that nothing is perfect, and there are at least 3 High Dream 24 inch Mazingers out there in the world that started straight, but ended up crooked over time. Maybe there are more. Or maybe, somehow, only Robot Japan members have this bad luck... Thank you again for offering to replace. |
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Post by hlpro on Nov 28, 2008 4:04:47 GMT -5
you must be ignoring me when you state that only two have this problem with their mazingers. well did you send your pictures and mail to HL PRo.? |
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