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Post by hlpro on Nov 28, 2008 4:21:52 GMT -5
You get my feeling right  you see there are thousands of pcs in the market now, its hard for sure when only 2 persons on this particular board is having this problem, now if we receive mails from fans all over the world, it is a different story. but well I guess it is bad luck then. Technically, It is possible that a piece in soft vinyl can have a thinner layer of plastic somewhere, its hardly noticeable and it could be wherever on the body and at a different place on each single pc made in the same line, but if it happen to the ankle, why not, it would be very rare though. Manufacturing defects may be rare, but they do occur, unfortunately. And just because people don't write emails does not necessarily mean that everything is fine. For example, if I didn't know High Dream had a representative on these forums, I wouldn't have written an email either. After all, it's just a toy. I'd just put it back in the box and sell it on eBay or forget about it in my closet. But I appreciated the direct access to your company, so I used this welcome opportunity to present my issue. As did themazingerz. As did calibre. Even if 1 toy out of 1,000,000 is defective, that toy is still defective. Look, don't get me wrong here....I absolutely, totally LOVE your 24 inch Grendizer. I can't wait to see what's next in the 24 inch line. I'm so happy SOMEONE is making large, affordable, accessible, anime-accurate Super Robot collectibles. And I will always support any small, entrepreneurial company that takes the time, effort and money to turn our childhood robot heroes into modern masterpieces.  I don't know themazingerz or calibre, but I am sure they're nice gentleman with no intention of cheating you. And I am sure you're a hard-working entrepreneur who's not trying to cheat us. We're just geeks who love our robots, and want the best. ;D But the incovenient truth here is that nothing is perfect, and there are at least 3 High Dream 24 inch Mazingers out there in the world that started straight, but ended up crooked over time. Maybe there are more. Or maybe, somehow, only Robot Japan members have this bad luck... Thank you again for offering to replace. I said it, we'll replace your pc anyway. Because I want the fans to be happy with our product But yes..., we sold this product all over the world, and our fans are not kids, they are all around 30+ years old, I mean when something is wrong they send mails, and I also know some of them very well, I have no report about such problem on that model..., I also did receive few cases of the production samples here in our offices on top of the qty made for the Japanese market, again here in Japan no problem. I also could recreate the exact same problem as what you are experiencing, but only if I wrongly turn the top and bottom parts of the legs. I'll send you a PM, I'll ask you to ship your mazingerZ to us, we need to see what is going on exactly with your figure. |
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Post by adiru on Nov 28, 2008 5:24:51 GMT -5
Just for the record i want to thank High dream for this amazing figure mine is perfectly fine and its display is astonishing i just wish high dream makes more gonagai robots in 24 inch format like for example Jeeg
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Post by hlpro on Nov 28, 2008 7:44:30 GMT -5
Just for the record i want to thank High dream for this amazing figure mine is perfectly fine and its display is astonishing i just wish high dream makes more gonagai robots in 24 inch format like for example Jeeg it is not just a wish anymore...  , the 24 Inch K.Jeeg prototype was on display during the LUCCA comics and games show '08 few weeks ago. I just did not have time to take pictures and post them here, but yes... it is our next model in this line. |
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Post by emerson on Nov 28, 2008 9:05:18 GMT -5
Hi hlpro, no problem. I will send mine back to you for your inspection. Just remember to let him stand for some time. He has been back in his box...Whenever I let him "rest" off his feet for a little bit, he straightens out. Again, he looks good coming out of the box after some "sleep" haha. But if he stands too long, he starts to have some trouble. |
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Post by acturus on Nov 28, 2008 16:12:14 GMT -5
Hi im also a owner of this incredible mazinger, and sicne mine as no problem i was wondering if it had anything with the region you guys are living in, i live up in the quebec canada regon wich doesnt really get that hot, but i was wondering in hotter region if the vinyl would not tend to become softer espacialy if the sunlight was entering directly on him?
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Post by adiru on Nov 28, 2008 18:20:49 GMT -5
Just for the record i want to thank High dream for this amazing figure mine is perfectly fine and its display is astonishing i just wish high dream makes more gonagai robots in 24 inch format like for example Jeeg it is not just a wish anymore... , the 24 Inch K.Jeeg prototype was on display during the LUCCA comics and games show '08 few weeks ago. I just did not have time to take pictures and post them here, but yes... it is our next model in this line. Wow thats some news !! Cant wait for it to be released and please im pretty sure all of us are intrested in seeing the prototype ! one last thing , please do not finish this line with JEEG cuz these are really awesome ! |
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Post by hlpro on Nov 28, 2008 19:35:39 GMT -5
Hi im also a owner of this incredible mazinger, and sicne mine as no problem i was wondering if it had anything with the region you guys are living in, i live up in the quebec canada regon wich doesnt really get that hot, but i was wondering in hotter region if the vinyl would not tend to become softer espacialy if the sunlight was entering directly on him? well, it is a vinyl figure, so sure if u have it just in front of the heater or under the sunlight all day long or why not both, then you are looking for trouble. Mine is at the window and I do not have problems though. Anyway if heat is the problem...then we won't replace your MazingerZ guys. I'll get the one from emerson for inspection and let you know. |
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Post by TheMazingerZ on Nov 28, 2008 21:16:38 GMT -5
I live in Washington state and my 24" Mazinger is never near a heat source or direct sunlight. It is just too heavy for the ankle/foot gauge vinyl that was used in that area of the figure.
I did send an e-mail as instructed but never got a reply back, so I'm guessing I'm not included in the problem fixing group.
That's okay, I'll just keep that piece of fishing line tied on "big Maz" so it doesn't fall forward and crush the rest of my figures...
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Post by emerson on Nov 29, 2008 2:23:20 GMT -5
Hi im also a owner of this incredible mazinger, and sicne mine as no problem i was wondering if it had anything with the region you guys are living in, i live up in the quebec canada regon wich doesnt really get that hot, but i was wondering in hotter region if the vinyl would not tend to become softer espacialy if the sunlight was entering directly on him? well, it is a vinyl figure, so sure if u have it just in front of the heater or under the sunlight all day long or why not both, then you are looking for trouble. Mine is at the window and I do not have problems though. Anyway if heat is the problem...then we won't replace your MazingerZ guys. I'll get the one from emerson for inspection and let you know. I live in New York City. And the Mazinger is in a room with no windows, at a constant 70 degrees Fahrenheit. Heat is not the problem. Please let me know where to ship ASAP. I am off to Beijing and Tokyo for business trips this coming Sunday afternoon. If I don't hear from you in time, I will have my assistant pack and ship. I assume I am not responsible for the shipping expense. |
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Post by hlpro on Nov 29, 2008 22:20:53 GMT -5
well, it is a vinyl figure, so sure if u have it just in front of the heater or under the sunlight all day long or why not both, then you are looking for trouble. Mine is at the window and I do not have problems though. Anyway if heat is the problem...then we won't replace your MazingerZ guys. I'll get the one from emerson for inspection and let you know. I live in New York City. And the Mazinger is in a room with no windows, at a constant 70 degrees Fahrenheit. Heat is not the problem. Please let me know where to ship ASAP. I am off to Beijing and Tokyo for business trips this coming Sunday afternoon. If I don't hear from you in time, I will have my assistant pack and ship. I assume I am not responsible for the shipping expense. We will send the instruction in a PM to ship it back, of course we will pay for it. we will check your mazingerZ and let you know what is the problem if there is one, no worries. |
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Post by emerson on Nov 30, 2008 11:30:30 GMT -5
Hi hlpro. Thank you very much! Over the Thanksgiving holiday, I took my Mazinger out of his box to do a little experiment. As I mentioned, he usually stands quite well after "resting" off his feet inside his box. I positioned his upper legs, lower legs, and feet as seen below:  I then let him stand there, without re adjusting anything, and took a new photo every few hours for about 30 hours. The results are as seen below:  By emerson at 2008-11-30 As one can see, over time, he just starts to lean forward. After taking the last photo, I put a pillow in front of him, and about 60 minutes later, he fell safely onto the soft surface. Anyway, that's my story. I assume this is a rare occurrence, but it has occurred with mine nevertheless. Thanks for listening! |
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Post by TheMazingerZ on Nov 30, 2008 13:03:04 GMT -5
Excellent work showing the "defect" these 24" Mazingers have. In my opinion, turning the upper legs until Mazinger achieves an obscene pelvic thrust is not a valid fix - hell, it is not even an option, so I refuse to display my Mazinger like that... I'll get rid of it first!
Like I mentioned before, I did send an email to "contact@high-dream.com" as you did, but I never got a reply back, or have been directly addressed in this post, or contacted by PM with the opportunity to send mine back for replacement. So I don't think my figure will be taken care of this time.
Please keep us posted on how it goes for you.
}D
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Post by emerson on Nov 30, 2008 13:42:00 GMT -5
No problem, themazingerz. I will keep you updated. Hlpro has PM'ed me with return instructions, so I will send this back to them for their evaluation.
I think the pictures are quite clear in showing why mine has an actual problem. It is not my fault, as I believe it has been implied in many of the posts above! (If a 33-year old investment banker can't figure out how to play with his vinyl toy, than I believe I have more things to worry about!)
Anyway, the legs and feet are rotated and positioned correctly. There is no heat source, etc., etc. We'll see what the problem is...
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Post by hlpro on Dec 2, 2008 17:38:39 GMT -5
Hi hlpro. Thank you very much! Over the Thanksgiving holiday, I took my Mazinger out of his box to do a little experiment. As I mentioned, he usually stands quite well after "resting" off his feet inside his box. I positioned his upper legs, lower legs, and feet as seen below: I then let him stand there, without re adjusting anything, and took a new photo every few hours for about 30 hours. The results are as seen below: By emerson at 2008-11-30 As one can see, over time, he just starts to lean forward. After taking the last photo, I put a pillow in front of him, and about 60 minutes later, he fell safely onto the soft surface. Anyway, that's my story. I assume this is a rare occurrence, but it has occurred with mine nevertheless. Thanks for listening! Np, Again here I can take the exact same pictures with my perfect mazingerZ... there is no need to push it emerson, as I said it, i will check you pc and let you know if there is a problem. I don't think many companies out there would take care of that the way we do to be frank. so you just wait... themazingerz, same here, just sit tight and I will let you know when I receive the MazingerZ from emerson. |
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Post by emerson on Dec 2, 2008 18:46:07 GMT -5
Hi hlpro,
The only reason I am pushing it is because you continue to imply that I am positioning the legs incorrectly, despite all the proof I have taken so many hours to provide you. As you can see, the legs start straight. Then gravity pulls the Mazinger down slowly over time.
I really do appreciate your communication. What I don't appreciate is you continuing to tell me that I have done something wrong. You're right....other companies would not take care of this the way you do. I get the feeling you want my Mazinger to publicly prove here that you are right, rather than because you actually BELIEVE me and genuinely want to help me, calibre and themazingerz.
Yes, of course it's easy for you to recreate a defect and take a photo of it. But that's because you took a straight toy, then INTENTIONALLY made it crooked by using your hands to position the legs incorrectly. Anyone can do that. But can you make a straight toy lean WITHOUT TOUCHING IT? Leave it alone for 1.5 days, and watch it lean ALL BY ITSELF? I hope that when you examine my Mazinger, that you will let it stand *untouched* for 2 days and see what happens...Not just for one minute, take a photo, and offer it as proof that it is 100% fine.
Other companies (Bandai, Yamato, etc.) accept their defects no questions asked. When I take a defective product back to the store, they apologize and replace with a smile. These days, I help develop, test, and market anti-tumor drugs....if a rare side effect occurs, I don't automatically assume that the doctor or patient did something wrong because the side effect has not occurred with other patients.
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Post by calibre on Dec 2, 2008 19:15:50 GMT -5
you must be ignoring me when you state that only two have this problem with their mazingers. well did you send your pictures and mail to HL PRo.? Umm, so I am lying unless I prove my case right? I must be the last person on earth that does not have a digital camera. I will post it when I get the opportunity. |
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Post by hlpro on Dec 3, 2008 1:32:32 GMT -5
Hi hlpro, The only reason I am pushing it is because you continue to imply that I am positioning the legs incorrectly, despite all the proof I have taken so many hours to provide you. As you can see, the legs start straight. Then gravity pulls the Mazinger down slowly over time. I really do appreciate your communication. What I don't appreciate is you continuing to tell me that I have done something wrong. You're right....other companies would not take care of this the way you do. I get the feeling you want my Mazinger to publicly prove here that you are right, rather than because you actually BELIEVE me and genuinely want to help me, calibre and themazingerz. Yes, of course it's easy for you to recreate a defect and take a photo of it. But that's because you took a straight toy, then INTENTIONALLY made it crooked by using your hands to position the legs incorrectly. Anyone can do that. But can you make a straight toy lean WITHOUT TOUCHING IT? Leave it alone for 1.5 days, and watch it lean ALL BY ITSELF? I hope that when you examine my Mazinger, that you will let it stand *untouched* for 2 days and see what happens...Not just for one minute, take a photo, and offer it as proof that it is 100% fine. Other companies (Bandai, Yamato, etc.) accept their defects no questions asked. When I take a defective product back to the store, they apologize and replace with a smile. These days, I help develop, test, and market anti-tumor drugs....if a rare side effect occurs, I don't automatically assume that the doctor or patient did something wrong because the side effect has not occurred with other patients. Wow..man, apparently you are imagining things that does not exist and create you own little scenario. You proof are not proof to me at all... I said it, and repeat for one last time, I'll receive your mazingerZ and check it carefully. End of story. And no...another company would not care of your problem the way we do, they would ask you to see that sort of matter with the store where you purchased it or with the local distributor. Don't push it there.., if your piece is wrong we'll change it, and with a smile, if not we will return your mazingerZ to you the way it is. Also I did not say that you are ultimately wrong alright, stop freaking out the way you do, I'm helping here, so you just wait and thats it basically... |
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Post by emerson on Dec 3, 2008 21:06:05 GMT -5
Hi hlpro, All I ask is that someone from High Dream takes the Mazinger out of the box, positions it so that it stands straight, then leaves it alone for 2 days to observe and conduct a fair analysis. Our problem is not that we don't know how to make him stand straight, as you imply with your photo "solution" and numerous comments above. Our problem is that the figure starts 100% fine and straight, then ends up leaning without any outside interference. Once it leans that far, the best solution is to "rest" it on its back. After sufficient time passes, it is ready to stand straight again. I can't stress enough that simply taking him out of the box, snapping a photo of him standing straight and declaring him free of defect will be an inaccurate diagnosis. This is a sloooow, time-elapsed situation... Thanks. themazingerz and calibre, what are your thoughts? |
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Post by TheMazingerZ on Dec 3, 2008 22:12:04 GMT -5
I agree. It is not something that you (well, at least I) could determine by just taking the figure out of the box and placing it on a flat surface for a few minutes, or even taking it apart right out of the box. I still think the figure is too front-heavy for the vinyl (thickness) on the top of the feet.
It is true however, that if you offset the weight of the chest by manipulating the legs into the "pelvic thrust" position, then the figure's normal center of gravity is offset, better distributing the load directly on top of the ankles. This prevents the top-front part of the feet from handling all the weight that would be placed on them if the figure was positioned in a normal "out-of-the-box" stance. But again, Mazinger looks absolutely ridiculous with his pelvis sticking out.
Like I mentioned before, I have to keep my 24 inch Mazinger tied up so it doesn't fall. We appreciate you personally taking time to look into this issue. There are not many companies left that will do this. But please, do take your time in examining emerson's figure. It would be pointless to just send out replacements if eventually they are going to end up with the same problems. There might not be a solution for the problem, but at least it was looked into, and we all appreciate that.
}D
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Post by hlpro on Dec 4, 2008 1:05:18 GMT -5
I agree. It is not something that you (well, at least I) could determine by just taking the figure out of the box and placing it on a flat surface for a few minutes, or even taking it apart right out of the box. I still think the figure is too front-heavy for the vinyl (thickness) on the top of the feet. It is true however, that if you offset the weight of the chest by manipulating the legs into the "pelvic thrust" position, then the figure's normal center of gravity is offset, better distributing the load directly on top of the ankles. This prevents the top-front part of the feet from handling all the weight that would be placed on them if the figure was positioned in a normal "out-of-the-box" stance. But again, Mazinger looks absolutely ridiculous with his pelvis sticking out. Like I mentioned before, I have to keep my 24 inch Mazinger tied up so it doesn't fall. We appreciate you personally taking time to look into this issue. There are not many companies left that will do this. But please, do take your time in examining emerson's figure. It would be pointless to just send out replacements if eventually they are going to end up with the same problems. There might not be a solution for the problem, but at least it was looked into, and we all appreciate that. }D you are forgetting what I stated in a post above, so I repeat, there are thousands of this figure in Europe, japan, and usa, a big part of it are already purchased by the fans...and I have no report of this problem except 3 persons on the very same board, and that is the reason why I want to see emerson's mazingerZ, look other fans here do not have that problem at all. I'll leave the figure 2 days on the table at ambient temperature. I don't see why you are assuming that I will not check it carefully, it is our product, therefore I will. |
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