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Post by springloaded on Oct 4, 2012 8:48:37 GMT -5
The one issue where I completely agree with Springloaded is that if a mattycollector.com member gets a defective lion, they should ABSOLUTELY be able to get a replacement. There should be no "maybes" if a lion really does have a faulty mechanism or a missing part etc. The entire way they handle defects and missing parts is ridiculous and a waste of money. Let's say your lion is fine but your pilot has two right arms. Why should you have to send the entire set back? Surely it will be cheaper for them to pay for the shipping of just the pilot (which is considerably smaller) both ways. Not to mention instead of keeping your good lion, you now risk getting a faulty one. So what happens when your new set arrives and the pilot is now fine, but the lion now has a problem? Guess we have to send the whole thing back again. More money Mattel throws away on shipping. And if it's the matter of a missing accessory by no means should you have to send anything back. Say I'm missing the extra head. Instead of sending the entire set back and Mattel sending me an entire new set, how about they just take the set they were gonna send me, crack open the pilot, take out the head I'm missing, and throw it in a padded envelope for next to nothing. Then you keep that open figure and if someone is missing a key, you can send them the key from that set without having to crack open another one. If someone has a faulty lion, now you've got a spare brand new lion sitting around that you can send them. You're saving money in shipping, and you're saving money in letting less product go to waste. Because I have to imagine that all the opened lions pilots that people send back to Mattel end up getting thrown into a wood chipper despite there being nothing wrong with them. |
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Post by actionawesome on Oct 4, 2012 11:36:45 GMT -5
See, that is one of my biggest problems with MattyCollector. Put the word "collector" in your name and you should behave as if you are dealing with collectors. Have good QC. Have good customer service if someone has an issue with a product you sell them. The latter, part is the most annoying.
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Post by Deleted on Oct 4, 2012 13:10:59 GMT -5
Yeah, says the guy who missed the Lion Voltron subscription service.  Although I agree that if a part is missing, the vendor can ship such missing part. As I recall Yamato USA did it to me when I called them about the missing antenna on my Patlabor 1. Other vendors will not do it for various reasons. Yamato did it because the customer service representative was located in the USA, and I was a USA customer. Matty Collector has customer service representatives in India-Pakistan area, no matter how detailed you are, there will always be a language barrier. Therefore they are instructed to tell their customers to return the whole order. Once the factory gets the returned order, they should match your info with their records, so they will know what to replace. If you don't like how it works, you are more than welcome to e-mail Mattel directly about your concerns. And if they do not do anything about it, then cancel your subscription and do not do anymore business with them. Simple! I read a couple of months ago that people were feed up with MOTU subscriptions that decided not to renew their subscriptions. Mattel noticed and started doing some changes in the customer service department. |
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Post by ryomakabuto on Oct 4, 2012 13:30:35 GMT -5
When are the black lion and Keith figures coming out? Anyone knows?
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Post by Deleted on Oct 4, 2012 13:32:51 GMT -5
When are the black lion and Keith figures coming out? Anyone knows? Around October 15th, if I am not mistaken. |
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Post by ryomakabuto on Oct 4, 2012 13:35:24 GMT -5
Oh great! Thank you cff!
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Post by actionawesome on Oct 4, 2012 13:35:29 GMT -5
Yeah, says the guy who missed the Lion Voltron subscription service. And yet, if I had gotten in on it when it was available, I would be freaking IRATE about these things. You would be using my name as a curse instead of ATOM. LOL |
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Post by ryomakabuto on Oct 4, 2012 13:38:28 GMT -5
I think atom acts like a crying baby. He will swallow his words when he has the completed voltron in his hands. Well, since it is atom, maybe not. lol
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Post by Deleted on Oct 4, 2012 13:43:59 GMT -5
If I had half the problems that Atom have, I would have cancelled my subscription service and demanded a full refund faster that you can say "I will form the head."
Like many people in this forum, including myself, already said, we do not have the "issues" that Atom and other people have. The problem is that you are reading more negatives (exaggerated to a certain degree) from the net than the positives.
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Post by locidm on Oct 4, 2012 13:59:13 GMT -5
To be fair to MattyCollector they did replace my red lion in the end despite the tremendous amount of pain I had to go through.
I have no praise for their customer service though. However, I have always advocated to not hate the toy because you hate the toy company and their customer service. The Voltron toy deserves some love. I am glad to finally see Voltron owners standing up for this two feet giant.
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Post by xTIMMYxCOREx on Oct 4, 2012 17:13:05 GMT -5
My girlfriends MOTUC She-Ra broke. We emailed Matty. They asked for an order number which I couldn't find. Turns out I purchased her on eBay. They still sent us a new one for free. Well almost. They sent Bubble Power She-Ra. We didn't have to mail anything back. Guess their customer service, like anyone's, is based on which rep you get.
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Post by springloaded on Oct 4, 2012 17:16:55 GMT -5
If I had half the problems that Atom have, I would have cancelled my subscription service and demanded a full refund faster that you can say "I will form the head." Like many people in this forum, including myself, already said, we do not have the "issues" that Atom and other people have. The problem is that you are reading more negatives (exaggerated to a certain degree) from the net than the positives. No, he's actually been more than forgiving in many aspects. In fact I've felt some of his reviews were too lenient. There's a lot of stuff he hasn't complained about that he could have and should have. |
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Post by TheMazingerZ on Oct 4, 2012 17:23:41 GMT -5
Haha... which aspects? The guy hates the line, he hates the lions, he hates the pilots, he even hates the bonus Blazing Sword. But hey, I give his reviews all the merit they deserve...  }D |
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Post by Deleted on Oct 4, 2012 17:30:12 GMT -5
If I had half the problems that Atom have, I would have cancelled my subscription service and demanded a full refund faster that you can say "I will form the head." Like many people in this forum, including myself, already said, we do not have the "issues" that Atom and other people have. The problem is that you are reading more negatives (exaggerated to a certain degree) from the net than the positives. No, he's actually been more than forgiving in many aspects. In fact I've felt some of his reviews were too lenient. There's a lot of stuff he hasn't complained about that he could have and should have. Huh? I read his reviews and and saw his comments on CollectionDX's video blogs. He even went ape sh1t on one of the video blogs. Which I have to admit, it was classic. ;D What other stuff did he not complain about??? Like I said if I had half the problems he has, this subscription was dead and would have gotten my money back period. |
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Post by TheMazingerZ on Oct 4, 2012 17:33:03 GMT -5
True. Why continue to pay for something you hate? But we all know better, right? }D |
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Post by droutmaster on Oct 4, 2012 18:28:32 GMT -5
well if he doesn't have the lions on hand he cant give his on feedback of it right? besides he said he will see this trough to the end.
also, i was talking with my friends about something that even they haven't notice from the beginning of this line and its kinda true. The Black Lion should have been the first to be release on this line just to test the connection ports of the Blue and yellow Lion if they work properly.
if they don't lock in place then what you are gonna do?
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Post by Deleted on Oct 4, 2012 18:35:37 GMT -5
Three options:
1. Get a refund.
2. Fix it.
3. Whine about it on the internet. ;D
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Post by xiombarg on Oct 4, 2012 21:41:29 GMT -5
well if he doesn't have the lions on hand he cant give his on feedback of it right? besides he said he will see this trough to the end. also, i was talking with my friends about something that even they haven't notice from the beginning of this line and its kinda true. The Black Lion should have been the first to be release on this line just to test the connection ports of the Blue and yellow Lion if they work properly. if they don't lock in place then what you are gonna do? If the lions don't lock into place, there will be riots outside the Mattel headquarters. |
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Post by springloaded on Oct 4, 2012 21:49:25 GMT -5
Huh? I read his reviews and and saw his comments on CollectionDX's video blogs. He even went ape sh1t on one of the video blogs. Which I have to admit, it was classic. ;D What other stuff did he not complain about??? Like I said if I had half the problems he has, this subscription was dead and would have gotten my money back period. Well with his Lance/Red Lion review for instance, he has a lot of good things to say. He has nothing bad to say about the terrible range of motion in Lance's knees and elbows. He has nothing bad to say about the fact that Lance's unhelmeted head is inexplicably flat. He's fine with the way Red Lion's legs fold. And most importantly, he's fine with the action feature. |
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Post by voltes on Oct 4, 2012 23:06:39 GMT -5
well if he doesn't have the lions on hand he cant give his on feedback of it right? besides he said he will see this trough to the end. also, i was talking with my friends about something that even they haven't notice from the beginning of this line and its kinda true. The Black Lion should have been the first to be release on this line just to test the connection ports of the Blue and yellow Lion if they work properly. if they don't lock in place then what you are gonna do? If the lions don't lock into place, there will be riots outside the Mattel headquarters. They might as well prepare themselves now if thats the case. |
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